Privacy Policy
This Privacy Policy (hereinafter referred to as the "Policy") is an agreement between Mindall Technology LLC (hereinafter referred to as the "Site Operator") and the Visitor or User of the website (hereinafter collectively referred to as the "User") to regulate the relationship related to the collection, processing, storage, protection, and disclosure of personal data of Users, in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable UAE laws.
This Policy is a public offer that is addressed to a fully capable entity.
By registering on the https://mindall.co/ Website or visiting the Website without registering, the User consents to the collection and processing of his/her personal data, as well as gives the Website Operator the right to perform other actions with Personal Data that are provided for by this Policy.
The fact of acceptance of this Policy (unconditional acceptance of all conditions contained in this document without exception, made by visiting the Website or by registration) is recorded by the Website Operator in electronic form. The information registered by the Website Operator about the acceptance of the offer can be used as evidence in any instances, including in court.
The Privacy Policy is an integral part of the Terms and Conditions of Use of the Platform. The terms used in the Policy are filled with the meaning that is disclosed in the Terms and Conditions of Use of the Platform.
ATTENTION!
IF YOU DO NOT AGREE WITH ANY OF THE PROVISIONS OF THIS POLICY, PLEASE STOP USING THE SITE AND, IF NECESSARY, REQUEST THE SITE OPERATOR TO DELETE THE PERSONAL INFORMATION THAT WAS RECEIVED BY HIM IN CONNECTION WITH YOUR VISIT TO THE SITE.
If you have any questions, you should contact the support service at hello@mindall.co for clarification of the terms and individual provisions of this Policy.
1. METHODS OF COLLECTION AND INFORMATION COLLECTED BY THE WEBSITE OPERATOR
(hereinafter "Personal Information" and/or "Personal Data")
1.1. Information independently provided by the User
1.1.1. Information that the User provides by independently interacting with the Website, the Site Operator or any third parties using the functionality of the Platform, including but not limited to:
Last name, first name, patronymic;
Citizenship;
Gender;
Date of birth;
Photo, video or biometric identifiers (if required by UAE law);
Payment details;
Contact details, including: email address, phone number, social media accounts, etc.;
Identity documents (passport, Emirates ID, visa);
Taxpayer identification number (if applicable);
Documents required for KYC/AML compliance under UAE law;
Proof of residence (utility bills, tenancy contracts, title deeds);
Other documents requested for verification in accordance with UAE PDPL and AML requirements.
1.1.2. The scope of documents and information requested is determined by the Site Operator depending on the results of risk assessment and compliance with UAE laws (including Federal Decree-Law No. 20 of 2018 on Anti-Money Laundering).
1.1.3. In case of refusal to provide requested data, the Site Operator may deny access to Services.
1.1.4. The Site Operator does not knowingly collect data from persons under the age of 18. If such data is collected, the Operator will delete the account and data immediately.
1.2. Information generated or received automatically
1.2.1. Automatically collected information includes but is not limited to:
IP address;
Device type and identifiers;
Operating system and browser details;
Access times and geolocation data;
User behaviour on theWebsite;
Data collected via cookies and similar technologies in compliance with TDRA and UAE PDPL requirements.
1.3. Information collected from third parties
1.3.1. To verify compliance, the Site Operator may obtain information from:
KYC/AML service providers;
Public databases and governmental authorities;
Social media platforms;
Payment processors and banks licensed by theCentral Bank of the UAE.
2. PURPOSES OF COLLECTING AND PROCESSING PERSONAL DATA
2.1. Personal Data is processed for the following purposes:
User identification and access to services;
Compliance with UAE laws (AML, CTF, PDPL);
Communication with Users (notifications, support, marketing within the scope of consent);
Performance of transactions and contractual obligations;
Prevention of fraud, cybercrime, or unauthorised use;
Improvement of Website and Services.
3. STORAGE AND PROTECTION OF PERSONAL INFORMATION
3.1. The Site Operator ensures the confidentiality and integrity of Personal Data by implementing:
Password-protected accounts;
Multi-level access control;
Data encryption and secure servers hosted in the UAE (or in approved jurisdictions under PDPL);
Use of antivirus and monitoring systems.
3.2. In accordance with the UAE PDPL, cross-border transfer of data will only occur to jurisdictions approved by the UAE Data Office or under contractual safeguards.
4. DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES
4.1. Data may be disclosed to:
Affiliates and subsidiaries of Mindall Technology LLC;
Business partners and service providers under contractual agreements;
Regulatory and law enforcement authorities in compliance with UAE law;
Potential acquirers in case of M&A.
4.2. Cross-border transfers are permitted only with safeguards ensuring adequate protection and compliance with the UAE PDPL.
5. USER RIGHTS
In accordance with UAE PDPL, the User has the right to:
Access personal data;
Rectify inaccurate or outdated data;
Erase personal data (“right to be forgotten”);•Restrict processing in specific cases;
Data portability (if technically feasible);
Withdraw consent at anytime;
Lodge a complaint with theUAE Data Office.
6. LIABILITY AND DISPUTE RESOLUTION PROCEDURE
6.1. The Site Operator is not liable for data loss caused by third parties, unless such loss is due to negligence or breach of UAE law.
6.2. In case of data breach, the Site Operator will notify affected Users and the UAE Data Office within the period required by law.
6.3. Disputes must first undergo amicable settlement within 30 days. If unresolved, disputes shall be subject to:
Dubai Courts (mainland registration), or
DIFC/ADGM Courts (if registered in these jurisdictions).